Yogyakarta, March 12th, 2020 – Drawing upon its vision to solve various social problems in Indonesia, Gojek has evolved as one of the leading technology companies in Indonesia and Southeast Asia. With the increasing number of Gojek app users every year, Gojek wants to continue its innovation to create app services that are safer and more comfortable to use. Considering that there are growing risks of transaction security, Gojek presents the #AmanBersamaGojek initiative which consists of 3 main pillars, namely technology, protection, and education. In collaboration with Gojek Indonesia, the Center for Digital Society (CfDS) presents the 38th series of Digitalk which aims to provide public education about the safety of transactions on digital platforms. Held at the FISIPOL UGM Auditorium, the event also invited Gojek's representative, Ardhanti Nurwidya as Gojek's Senior Policy Relations Manager; Meutya Hafid as Chairperson of Commission I of the Indonesian Parliament; and Slamet Santoso as the Director of Information Technology Empowerment KOMINFO RI. The event which was used to disseminate the research of "Enhancing Digital Security Competence in Indonesia" was held on Thursday (12/3).
Social Engineering: Fraud Techniques on Digital Platforms
Entering the first session, Adityo Hidayat as one of the adjunct researchers of CfDS opened his presentation by emphasizing that social engineering is a phenomenon that has been happening for a long time in Indonesia since 2013, and continues to adapt to technology and communication patterns of the society. In the phenomenon of social engineering, one the most commonly-used methods is the psychological manipulation that targets the victim's ignorance of security in digital platforms that they use. Adityo also emphasized that the emotional condition of the victim was also one of the important aspects in the occurrence of psychological manipulation. Furthermore, Adityo explained that people can find out more about three levels of security competency that must be known by users through the study "Enhancing Digital Security Competence in Indonesia" which was produced by CfDS. Besides emphasizing that user education is one of the keys to fighting fraud with social engineering techniques, Adityo also advised, ‘Social engineering fraud is a shared problem, which must not only be handled by industry, but also by multi-actor efforts," concluded Adityo.
#AmanBersamaGojek: Initiative to Create a Safer Digital Platform
The second session was delivered by Ardhanti Nurwidya, who opened her presentation by introducing the #AmanBersamaGojek initiative. This initiative was produced as a form of Gojek's attention to the issue of security transactions in digital platforms, which have been increasing along with the risks of fraud and data theft. There are 3 main pillars in this initiative, namely technology, protection, and education. The technology pillar is reflected through the existence of "Gojek SHIELD" technology, which consists of several features, such as number masking, intervention chat, emergency button, share trip button, and fraud detection. Not only by strengthening the technological side, but the pillar of protection is also another thing that Gojek puts attention to. Efforts to provide guaranteed protection for all partners and users consist of providing insurance services for Gojek driver partners, Gopay balance back guarantees, and providing training programs for Gojek driver partners in several cities in Indonesia. Lastly, efforts to educate users are also being done by making collaborative research with CfDS and producing a series of security campaign events in several cities in Indonesia.
Digital Literacy as a Key Ability in the Digital Age
Meutya Hafid opened her presentation by explaining two types of literacy contained in the framework of digital literacy. First, technological literacy, which means the ability to operate technological products, and second, information literacy, which means the ability to understand what information should and should not be sought through technology. Meutya also emphasized that information literacy is actually an important thing to disseminate in Indonesia, bearing in mind that there is a massive distribution of information and negative content in social media accessed by the people of Indonesia. As a representative of the Commission I of Indonesian House of Representatives, whose task is to discuss communication and security issues, Meutya also explained about the development of the draft Bill on Personal Data Protection, which is currently being discussed jointly by the House of Representatives, together with its partners, such as Ministry of Communication and Informatics and the Ministry of Defense. At the end of his presentation, Meutya advised, "The distance of digital literacy between Indonesian people is still very large, therefore, it is the responsibility of all stakeholders to jointly increase the digital literacy of Indonesian people," said Meutia.
Alignment Between Advances in Technology Infrastructures with Digital Literacy
As a closing session, Slamet Santoso opened his presentation by providing developments in technological infrastructure that has been built by the Indonesian government. The current development of Indonesia’s technological infrastructure is considered to be important, given that more than 60% of Indonesia's population are active users of internet technology. However, Slamet also stressed that digital literacy from the user community in Indonesia must also be increased in line with infrastructure development in Indonesia. According to the Indonesian Ministry of Communication and Information, there are 6 negative contents that we should be aware of in the digital space, namely, hoax news, pornographic content, online fraud, cyberbullying, radicalism or extremism in digital space, and online gambling. "The government will certainly continue to strive to ward off negative content, but it all depends on the users, whether they still have the will to access the content or not. Therefore, education that targets people's competence in understanding information in digital space is a very important thing that we should work on together," said Slamet.
Author: Raka Wicaksono