The Center for Digital Society and GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit) collaborated in research as well as discussions with government and social commerce experts.
This study is discussing about the risks of transactions on social media and their impact on consumers in Indonesia. This study was conducted in collaboration with GIZ, and invited the government sector as well as NGOs and associations focused on consumer protection.
This study examines the risks of Algorithmic Decision Making
(ADM) on the e-commerce and social commerce for consumers in
One of the
channels in which online transactions can be conducted is through social
commerce. Due to its relatively ease of use, consumers have also shifted to
social media platforms to conduct online transactions.
Social commerce facilitates various commercial activities through platforms such as social media in the consumer shopping process, the interaction between merchants and their customers
Today, the Indonesian people’s use of e-commerce and social commerce platforms cannot be separated from Algorithmic Decision Making (ADM) technology. ADM is a particular type of algorithm that is intended to support decision-making.